Tuesday, January 29, 2013

Letter Sent to the Google Press Offices

Dear Google press folks,

Not sure if you're aware of it, or are even interested, but just in case: we wanted you to know that Google is close to being voted in as winner of The Worst Customer Support EVER Prize. Step aside, Microsoft.

This vote of confidence comes from an apparently very dissatisfied Nexus 4 customer voicing said opinion on one of your own Google code forums.

I have, myself, been watching with some fascination the unveiling of the Three Stooges Approach to customer support that your Google Devices Support operation, and your Google Nexus Developer Team have clearly adopted. In fact, you can read about some of the more slapstick support episodes in this article which was published recently in Linux Today.

One of my favorite Three Stooges-style customer support demonstrations is described here, and a more complete outline of Google's attempt to achieve complete customer support dysfunction was written up, point by point here.

Also, it did not escape our attention that Google's Public Relations office has pulled out all the stops regarding damage control over the Nexus 4 shortcomings. 

So, what can we say, but good work! Nice job! Way to snatch defeat from the jaws of victory! Way to make Microsoft (!?) look positively nimble!

You guys are the new dysfunction KINGS!




  1. http://www.androidpolice.com/2013/01/15/google-confirms-a2dp-audio-streaming-fix-for-the-next-release/

    Compared to the permanently broken Apple Bluetooth which is basically audio profile and nothing else.

  2. Check out this one: bluetooth on the Nexus 4 kills wifi, and then for good measure locks up the phone: http://code.google.com/p/android/issues/detail?id=41625

  3. I should point out that non-functioning bluetooth is not the primary problem with the Nexus 4 - wifi is. The wifi is unusable: constant packet loss, and it turns itself off when the screen is blanked. Also, some people cannot get it to connect to their access points. See these bug reports:


    It's a mess. On top of this, we have the friendly folks over at the Google Device Support number telling everybody, "No, there are no known problems with the Nexus 4. Would you like to RMA yours?"