If you're not interested in wading through all 387+ trouble reports, the summary of this thread is nice and succinct:
Please describe the problem in detail. Be sure to include: - Steps to reproduce the problem. Wifi will drop connection after a period of time (looks to be while in deep sleep. Shows normal signal strength but google sync has been lost (grey status bar icons) and no connection - What happened. Connection drops completely - What you think the correct behavior should be. Shouldn't drop connection at all.
So, what's the big deal? Well, only that the phone basically stops working when connected to WiFi after you blank the screen.
What I find really interesting is that we all know that Google is aware of this problem, but has yet to utter even a peep about this. Let's speculate on why they might have gone silent on this one. Here are are few possibilities:
- It's a hardware problem. It can't be fixed with a firmware update. If word gets out, sales will crater. Remember the Apple antenna "grip of death" fiasco?
- It's a driver problem. It can be fixed with a firmware update. But, if word gets out, sales will crater until the upgrade is available. And, the problem only exists when the phone is connected via WiFi. Most people won't notice, right?
- It's a little bit of each. It's a hardware problem that a firmware upgrade can sort of patch, but there will always be degraded performance when the phone is using WiFi. Don't want people to know that...
Anyhow, back to my particular issue. At the time of this writing there are 377 complaints on the Google Code thread mentioned above. I have personally sent Google support a link to this thread. We know that Google knows about this problem. What to do? I'm on my third phone. I use it mostly when it is WiFi-connected. Or I would, if it worked.
So here's what I'm going to do. In the morning I'll call the Google device support number, 1-855-836-3987, and I'll initiate another RMA ticket. But, before agreeing to wait for them to send me another defective phone I'll try to escalate this issue through their support infrastructure until I get someone on the line who is willing to tell me:
1. What is the problem with the phone, and
2. When will it be fixed?
That's not asking too much, is it?